Outsourcing: the future of international voice
International voice service has become commoditized. Success, measured by the contribution of significant gross profit, now depends on tremendous efficiencies that are derived from scale and sophisticated IP-based back office systems.
The challenges of international voice services can be difficult to overcome, even for large, incumbent carriers. They include
- Shrinking profit margins in what is still a required offering for retail customers;
- The need for a low-cost infrastructure, supported by optimized back-office systems; and
- Heavy investment in IP infrastructure and automated systems to achieve lower operating costs.
While it remains important to provide retail customers with high quality international service, most carriers will never have sufficient volume of international traffic to maintain a profitable international operation. iBasis offers a strategic solution -international voice outsourcing.
Uniquely positioned to deliver strategic outsourcing
With 24 billion minutes of international voice traffic in 2007, iBasis is one of the world's largest carriers of international voice traffic. As an outsourcing partner, iBasis offers
- A comprehensive product portfolio;
- Proven IP-based infrastructure; and
- Advanced back-office systems to manage complexity and ensure high quality.
For a detailed look at outsourcing trends in international voice services, download the Capacity Yearbook 2008 article reprint: Outsourcing: what's next international voice services