Marketing and support that earns customer loyalty
Our marketing, operations, and support organizations are committed to helping our customers create a sustainable business with our products. iBasis customers have the confidence of partnering with a leader in quality, efficiency, and innovation, and one who delivers more than 24 billion minutes of international voice traffic per year.
Rely on our marketing muscle
To build brand awareness, customer loyalty, and increased demand, iBasis employs a wide range of innovative marketing programs that include
- National and regional advertising campaigns;
- Customized marketing programs;
- Brand ambassadors;
- Event sponsorship;
- Recognition and rewards programs; and
- Point of sale and merchandising support
Put our operations and management team to work for you
Behind the scenes, you can depend on the operational and brand expertise of the iBasis marketing organization:
- Our operations team understands the physical and technical infrastructure needed to establish and maintain a product.
- Timely fulfillment coupled with virtual inventory management guarantees product availability at point of sale.
- Our commitment to constant improvement means that we continually refine our processes to maximize efficiency and streamline execution.
- iBasis brand management and reporting teams monitor and analyze brand performance so that you can track the success of your products and optimize them to stay competitive.
Count on expert support for your customers
Your customers enjoy the same high levels of expert technical support as our international and mobile voice customers, including
- 24 x 7 x 365 Network Operation Center (NOC);
- Bilingual 14 x 7 x 365 live customer support; and
- 24 x 7 x 365 automated customer support.